I’m not sure what the issue with the California DBO was. The DBO needed information from Ocwen to figure out whether or not Ocwen was following California mortgage laws (California has mortgage laws that are very pro-consumer). Ocwen seems to have attempted to provide all of the information requested. They were late in doing so and the DBO was unsatisfied with the completeness of the information given to them. It is unclear to me whether or not there are issues with Ocwen’s IT systems (or the implementation thereof) that is causing problems.
With the $2.5M settlement announced today, Ocwen has agreed to yet another monitor (PDF press release). Presumably, this monitor will be able to figure out whether or not Ocwen is compliant with California mortgage laws. I guess we’ll have to stay tuned for the results.
